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#870 [Global FinTech] Call Center Manager / Manager for Call Center
The company provides apps (iOS, Android) that collect virtual currency just by shopping in 160 countries around the world, and they have more than 1800 partners on major EC sites in each country such as Walmart, BestBuy, eBay. This Japanese version will be released in partnership with a major Japanese company. They plan to partner with retailers around the world to create an economic zone like the "global version of T Point." Therefore, the company is aiming to become the world's No. 1 smartphone app in terms of the number of users (currently 300,000 users).
![#870 [Global FinTech] Call Center Manager / Manager for Call Center](https://static.wixstatic.com/media/11062b_12568f280e304a668e2920040f718284~mv2.jpg/v1/fill/w_980,h_653,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/11062b_12568f280e304a668e2920040f718284~mv2.jpg)
Summary
Publication date: March 31, 2022
Tokyo (remote) | Permanent | ¥8M-¥20M
Job
[Company Profile]
This is a fintech company that holds dozens of patents (acquired) related to virtual currency and blockchain. In the three years since its founding, sales have grown rapidly to over 15 billion yen in the fiscal year ending December 2020, and it has been featured in Forbes in the United States. With a view to listing on NASDAQ in the United States, the company is developing the business mainly in the United States and other countries as well. The head office is in Tokyo and remote work is also possible.
[About the product]
The company provides apps (iOS, Android) that collect virtual currency just by shopping in 160 countries around the world, and they have more than 1800 partners on major EC sites in each country such as Walmart, BestBuy, eBay. This Japanese version will be released in partnership with a major Japanese company. They plan to partner with retailers around the world to create an economic zone like the "global version of T Point." Therefore, the company is aiming to become the world's No. 1 smartphone app in terms of the number of users (currently 300,000 users).
[Job description]
・ Business process design
・ Management design (KPI setting)
・ Design of organizational structure (construction of number of operators, roles, team structure, etc.)
・ Design of human resources development method
・ System construction (facility maintenance)
・ Recruitment and training of operators
[Required requirements]
・ Foreign-affiliated call center head experience
┗ Department manager class
・ English ability (business level or above)
・ Native level Japanese ability
[Welcome requirements]
・ Experience in monitoring quality control, VOC, customer satisfaction survey analysis
・ Experience in creating FAQ content and talk flow
・ Launch experience
[Conditions / Treatment]
Estimated annual income: 8 million yen to 20 million yen
Work location: Tokyo * Remote work is possible
Working hours: 10:00 – 19:00 (break 60 minutes, actual work 8 hours)
Employment form: Permanent employee
Annual holidays: 120 days (year-end and New Year summer vacation, paid vacation GW, prenatal / postnatal, childcare, long-term care, special)
Trial period: 3 to 6 months
Overtime hours: About 20 hours a month
Various types of insurance: health insurance, welfare pension, employment insurance, workers' accident compensation insurance
Various allowances: Commuting allowance
[About selection]
Documents required for application: resume, resume of work
Online interview: Yes
Interview language: Japanese
Number of interviews (flow): 2-3 times
Application for overseas residents: Not possible
* May change depending on the situation of the candidate