【Company Profile】

It is a DX startup that transforms the paper-based analog trade in Japan and Asia, which has continued for 150 years, into a blockchain-based fully electronic trade.

An all-Japan trade consortium consisting of 18 major trade practitioners such as NTT DATA and Mitsubishi Corporation, after four years of system development / technical verification, law revision lobbying, and business concept, joint investment by seven major companies in November 2020. We have started our business from. From now on, we will work with the government to provide a digital trading base not only in Japan but also in Asia.

[Business description]

Customers who have contracted for our service will be in charge of follow-up before and after the introduction of the service. In addition to creating and guiding manuals on how to use the service, you will design the process until the customer achieves operational efficiency, analyze the customer's situation, and provide support and improvement execution consistently. You will play an active role as a professional who handles a wide range of tasks such as understanding your business and understanding your organization.

It is also an important mission to share development requests from customers with the development team and evolve the service. In the future, we also plan and execute the planning and operation of the user community, and we hope that you will become a leading person who can support the realization of customer success for customers.

<Main business details>

・ Hearing customer requirements and formulating a service introduction plan

・ Explanation of service usage to customers and support for learning

・ Check the customer's situation when introducing / using the service, and follow up in cooperation with the product development department when a problem occurs.

・ Various QA support

* You can use your English skills as you interact with overseas customers.

[Department in charge / acceptance system]

Belongs to the Product & Customer Success (PCS) Headquarters, which creates PF services that form the basis of our own services.

The PCS Headquarters is a mixed unit consisting of employees seconded from NTT DATA, general trading companies, etc., and gathers members who are familiar with technology and user operations. Of these, the customer success team is currently a team of four. Please participate as a member of this team.

[Obtained career value]

・ Experience in creating services / systems with new concepts that do not currently exist in the world.

・ Experience in how to proceed with work with a sense of speed and flexibility unique to start-up companies.

・ Participation in efforts to revitalize trade in Japan and Asia and deliver affluence to people all over the world through DX support to customers.

・ The diversity of the workplace is also attractive, and you can work with members with diverse backgrounds such as general trading companies, insurance, consulting, and IT.

[Requirements]

・ System introduction experience or SaaS introduction experience for BtoB enterprise companies (3 years or more)

・ Experience of hearing and analysis of problems, planning of solutions, and proposals

・ Planning and management of training and seminars, or experience as a lecturer (including study sessions for the company)

・ Experience in creating data aggregation and graphs in Excel and customer explanation materials in PowerPoint

・ Native Japanese level

[Welcome requirements]

・ Experienced customer success (1 year or more)

・ Trade practice, import / export related work experience (1 year or more)

・ Consulting experience at a consulting firm or Sier (more than 3 years)

・ SaaS pre-sales, sales experience (1 year or more)

・ Experience as a project manager for system construction (3 years or more)

・ Person who has experience of organization start-up and organization management

・ Experience of setting KPIs and turning PDCA to achieve numerical improvement

·English skills

【Work location】

Headquarters: Minato-ku, Tokyo (scheduled to move to Chiyoda-ku, Tokyo in 2022)

* Based on remote work, it is expected that you will visit Hamamatsucho coworking 1-2 times a week (Tuesday, Thursday).

[Estimated annual income]

5-7 million yen

【Employment status】

full-time employee

【Service system】

・ Transportation expenses (equivalent to a commuter pass when using public transportation. However, if you work from home more than 3 days a week, you will be paid the actual cost of the round-trip fare actually required for commuting.)

・ Rent subsidy (up to 40,000 yen is paid to employees under 40 years old)

・ Complete with social insurance

・ Stock option system (after 2022, considering business performance)

・ Salary increase (once a year), bonus (twice a year)

【test period】

can be

【Welfare】

Remote work is applied company-wide, so you can work with less commuting burden and more freedom. In addition, we will do our utmost to support the growth and productivity of employees by providing the latest PCs, using various Web services, and conducting various trainings that lead to skill improvement.

・ Paid leave ・ Summer vacation ・ Special consecutive leave ・ Year-end and New Year leave ・ Special leave (such as condolences) ・ Maternity leave, childcare leave, nursing care, public injury, commuting accident leave, etc.

・ Two days off a week ・ Saturdays, Sundays, and holidays (annual holidays: 120 days or more)