[Company Profile]

This company specializes in quality assurance and testing, which is indispensable for software development. In order to deliver safe and secure products to a world full of software products that can no longer be achieved without them, the company offers cross-cutting services from consulting in the upstream process of development projects, development work that is conscious of "quality", and testing work just before product release. they are developing a unique business model that provides quality assurance services.

The company is involved in a wide range of products / services such as the enterprise domain such as finance and distribution, and the entertainment domain such as Web and games, and participates in the project as a primary contractor under direct dealings with user companies.

In the blue ocean market, where there are no competitors, they continue to grow sales by more than 150% annually, creating a virtuous cycle in which employees are rewarded with rewarding work and achievements.

[Job Description]

The mission of the solution of the Customer Success Department assigned here is "the best partner to realize customer success from the operational perspective".

The company is actively creating various services to realize the above, and they would like you to work together with us from an operational perspective.

This position of a planner who utilizes the solutions of the Customer Success Department in various fields and proposes appropriate solutions according to the customer's issues.

The company will entrust you with operational improvement and system construction support for EC services of major global companies (apparel and EC fields) that represent the industry.

Since this time will be related to Korea, it is the best position for those who aim to advance their career by making use of their expertise in the EC/IT field while making the most of their Korean language skills.

[Solutions from the Customer Success Department]

・IT operation consulting (introduction/establishment support)

・ERP operation support

・Contact center optimization/analysis

・Help desk/Information system operation support

・Salesforce utilization support/implementation support

・UIUX support

[Specific details of support]

・Hearing customers and extracting issues

・Collaboration with the development/test team

・Consideration of design/requirements after service introduction

・Improvement of management work and operations of detailed product information

・Construction of system operation for EC site operation

[Attractiveness of this position]

・It is a very rewarding position that can contribute to a global company with sales of hundreds of billions of yen.

・It is a highly versatile job that can lead to various career paths by being involved in EC operation of microservices and acquiring knowledge of front-to-backend, infrastructure, etc.

[Indeal personality ]

・Those who want to further advance their career from L1 to L2 and L3 in the operation area

・Those who want to deepen and improve their knowledge of front-end to back-end processing

・Those who want to analyze and propose improvements based on current system issues and operational issues

・Those who want to challenge a job that is essential and has high customer and end-user contributions

[Department]

Service & Technology Headquarters Customer Success Department Customer Success Group

[Attractiveness of the company/position]

・30-40% of the employees in this department are foreign nationals and the environment is global.

・The company has a high salary level in the industry, and the average promotion rate is 10.7%

[Requirements]

・Work experience of sub-leader or higher (in the case of leader position)

・ Korean business level

・English reading and writing level

・Experience in EC operation using IT

・Client work experience (most recent)

[Preferred Requirements]

・Microservice EC operation experience

・System development experience (both front-end and back-end)

・Infrastructure operation experience

・Experience in implementing and operating multiple systems

[Conditions]

Employment form: Permanent

Trial period: 3 months

Estimated annual income: about ¥5.5M - ¥7M

Work location: Tokyo (Full remote possible * Negotiable)

Working hours: 9:00 to 18:15 (breaks 12:00 to 13:00, 15:00 to 15:15 / 8 hours of actual work)

* For those who apply the discretionary labor system for professional work (deemed working hours per day), 8 hours

Overtime hours: Yes (monthly average of about 10.1 hours * 2021)

Holidays: 2 days a week (Saturday and Sunday), public holidays

Vacation: Summer vacation, year-end and New Year vacation, and other vacations available

Welfare: Complete with social insurance, commuting allowance (according to company regulations), and other benefits

[About selection]

Documents required for application: resume, resume of work

Online interview: Yes

Interview language: Japanese

Number of interviews (flow): 2-3 times

Application for overseas residents: Not possible

* May change depending on the situation of the candidate