[Company Profile]

This British company has been providing concierge services for wealthy people in London for over 20 years.

With more than 900 staff in 22 locations around the world, they provide support to strengthen the engagement of more than 2 million members of more than 50 global companies.

Established in 2012, the Japanese subsidiary provides services mainly to credit card company members and luxury car owners, embodying the world-class spirit of Japanese hospitality and participating in the growth of the company.

[Attractiveness of the company/work]

• You can accumulate knowledge and experience in managing corporate accounts with major credit card companies.

• You will communicate and report in English with the APAC Manager.

[Purpose of the role]

• To manage the growth of key corporate accounts within a geographic region by developing the relationship and converting new business opportunities to contract wins.

• To be the figurehead of the client services team in the region and to develop the function in the region as the local contracts grow.

• To ensure consistency with the company’s account management best practices globally.

[Accountabilities/Responsibilities]

Business partnerships must be developed and nurtured to secure the long-term growth of each account. The relationship should be an equal one, where the success and skills of each party are recognized.

• To understand all owned accounts and their history and to build strong and trusting relationships at all levels with our key account client organizations, from board level to product managers, as well as operational teams and customer-facing staff.

• To manage the balance between the client’s needs and what is realistic and possible for the company, within the contract price, to mutual satisfaction

• To gain insight and understanding of the client's wider commercial business objectives and be a key influence within the client's business for strategic decisions connected to their customer engagement and retention goals.

• To identify leads for contract growth opportunities, always being one step ahead of the client in recognizing where the company can make a contribution to their aims.

• To identify and highlight potential issues early, initiating ad hoc analysis in order to fully understand circumstances swiftly and to take the required actions to resolve.

[Day-to-day account management]

Smooth day-to-day running of the relationship:

• Provide accurate MI reports on time accompanied by a positive commentary reinforcing the value of the service.

• Invoices are well ordered and clear to the client to enable payment to be made on time. If there is a delay, suitable explanations are sought and all efforts made to ensure timely payment are made

• Forecasts for the account are carefully considered and provided to the business on time.

• To intervene in any member satisfaction issues to ensure they are solved quickly and to minimise any damage at the account level.

• Monitor adherence to Service Level Agreements.

• Support the service delivery teams at the comoany to deliver the account requirements.

[Marketing Management / Business Sustainability]

An annual increase in account revenue is required to ensure business sustainability.

• To increase the amount of customers both covered by the service and actively engaged with the service; increasing utilisation and penetration period on period. This should drive revenue through an increase in the number of requests briefed or negotiation around a review in the price per request required.

• To articulate the business case for how and why lifestyle concierge should be a key benefit on the clients appropriate products or customer segments. Ad hoc programmes should increase brand partnership and you will exploit all profitable, appropriate PR and marketing opportunities.

[Requirements]

• Experience in managing corporate accounts

• English ability equivalent to business level

• Japanese ability equivalent to Native level

[Requirements]

• Experience in managing corporate accounts for the financial industry

[Conditions]

Employment form: Permanent

Trial period: 6 months

Estimated annual income: Around ¥7M

Work location: Tokyo

Work hours: 9:00〜18：00 (1-hour break)

Holiday: 2 days a week

Vacation: Summer vacation, year-end and New Year holidays, and other holidays

Overtime hours: Average 20 hours or less *Varies depending on the busy season

Welfare: Complete social insurance, full payment of transportation expenses, overtime allowance, plain clothes work, nursing care leave system, maternity leave / childcare leave system, continuous service leave system

Other welfare programs available

[About selection]

Recruitment number: 1

Documents required for application: Japanese resumes and English resumes.

Online interview: Available

Interview language: Japanese + English

Number of interviews (flow): 1st interview → Final interview

Application for those living overseas: Impossible

* Subject to change depending on the candidate's situation