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#1330【Startup x SaaS】Global Customer Success

[Company Profile] They develop and provide project management applications that increase onsite productivity in the construction, real estate, manufacturing, and other non-deskwork industries around the world. The non-deskwork industry has many inefficient systems, and they aim

#1330【Startup x SaaS】Global Customer Success
#1330【Startup x SaaS】Global Customer Success

日時・場所

掲載日:2023年2月9日

東京|正社員|700〜1000万円

イベントについて

[Company Profile]

They develops and provides project management applications that increase onsite productivity in the construction, real estate, manufacturing, and other non-deskwork industries around the world. The non-deskwork industry has many inefficient systems, and they aim to increase productivity through the power of technology. They are expanding their business overseas to Europe, Africa, and Southeast Asia with the aim of becoming a global platform originating from Japan.

[Attractive points of company/work]

■Products

It has the extremely high satisfaction rating of 4.5 for their iOS application (average of other companies is 2.9) and the UI/UX design created by the former top designer of a web service used by more than 10 million users per month.

■Contribution to society

The majority of their customers are small-scale construction companies and house builders, many of whom have not yet adopted IT.

Therefore, by introducing their apps, they are often able to increase sales and improve business efficiency. They are making an impact on society through their day-to-day proposals.

■A fast-growing startup

They have reached Series A in just two years since their establishment. The speed of their growth is about 1.5 times faster than the average of other companies. They are achieving rapid growth.

[Job description]

The successful candidate will lead Customer Success/Support for overseas customers of the company's SaaS products.

■Job details

・Onboarding customers and leading them to solutions to their issues.

・Promote further utilization of customers who have completed the above

・Support for customers with low utilization rates to promote their use of the service.

・Study and implement measures to encourage customers to use the functions.

・Improvement of the implementation process and proposal of functions

・Approaches and responses for contract renewal

・Onboarding of new functions and implementation of measures to increase function utilization

・Propose optional functions and up-sell activities in collaboration with product marketing and sales

・Management and support of customer implementation projects

・Provide logistical support for tool training and support system development for local distributors

・The development of a support structure.

[Requirements]

・English skill: Business level (be able to conduct business negotiations)

・Japanese skill: Daily conversation level (be able to communicate within the company even if not able to conduct business negotiations)

・Experience in a consulting firm or customer success/support in a software company(more than 8 years) 

・Logical thinking skill

[Preferred requirements]

・Business level Japanese language skills

・Experience in building a customer success/support department in a software company

・Experience in enterprise sales/customer success

[Conditions]

Employment Type: Permanent

Trial period: 3 month

Estimated annual income: ¥7M- ¥10M

Work location: Tokyo

Working hours: Flex (Core time 10:00-16:00)

Holidays: 2 days off per week (Saturday and Sunday), national holidays

Vacation: Paid vacations(10 days granted after 3 months of employment), year-end and New Year vacations, other vacations

Benefits: Social insurance, commuting allowance (in accordance with company regulations), subsidies for book purchases, etc.

[About selection]

Number of applicants: 1

Documents required for application: resume, resume of work

Online interview: Available

Interview language: English

Number of interviews (flow): 3

Application for overseas residents:Not available

* May change depending on the situation of the candidate

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